To help manage billing and reimbursements separately.
- Custom Invoices
- Refund requests
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A Custom Invoice is a personalized billing document created specifically for individual customers, allowing businesses to tailor charges, descriptions, and payment details according to the customer’s needs.
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It is used when standard invoices do not fit the unique requirements of a transaction, such as special services, custom orders, or adjustments.
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Creation : Users can create a custom invoice by entering specific details like item descriptions, quantities, prices, taxes, discounts, and payment terms through the WhatsDesk application, ensuring accurate and flexible billing for each customer.

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Refunds are payments returned to customers when a transaction is cancelled, an overpayment is made, or a product/service is returned.
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This section helps manage and track all refund requests and processed refunds within the WhatsDesk application.
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In our WhatsDesk Application the refund payments will be showing in this page.
- The refunds list table includes the following columns:
Customer Name : Displays the name of the customer.
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Amount : Amount refunded for the customer.
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Refunded Date : Indicates the date on which the customer record was created.
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Payment For: Payment for the refund request.
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Actions: Provides options for further interaction, including viewing the customer's ticket history. Additionally, if the customer has been marked as violated, an option is displayed to un-violate the customer.
