Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

WhatsDesk Application

Canned Response : You can give a quick response to your customers' frequently asked questions by predetermining canned responses in the application.
To create a "Canned Response," go to Admin Panel->Canned Response. Now click on the "Add Canned Response" button. That will redirect you to the "Create Canned Response" page. Now, give the appropriate "Canned Response Title" and "Canned Response Message" and if you want to display this message in the "Ticket information" while giving a response to your customer, then you need to enable the "Status" toggle switch and click on the "Save" button to apply the changes.

Title : Displays "Title" of the created canned response.
Type : We are using for one type that is "Ticket".
Status : Shows the status of the created canned response.
Actions : Provides options for further interaction, including edit, and delete.