Note : Please note that any changes made to the original source code will be lost after updating to the latest versions.

LivaChat-Saas Laravel LiveChat Application

Features

The Features page lists all "application-defined" features that can be assigned to subscription plans. These features are pre-seeded in the database.

Sl. No: Serial number for easy reference.
Feature Name: Internal name of the feature (e.g., Customizable Header and Icon).
Description: A brief explanation of what the feature offers or enables.
Display Name: Display Name will be shown on the pricing page for this particular feature.
Ex: Customizable Header and Icon is the feature name, for this if display name is set to Chat UI Customization then in pricing page Display name will be shown i.e; Chat UI Customization
Status: Indicates whether the feature is active or off:
- If active, the feature will be visible and selectable when creating or updating a pricing plan.
- If off, the feature will be hidden from the pricing plan feature selection interface.

This setup ensures that only valid and currently supported features are offered as part of user subscription plans.

List of Features

The following table outlines the key features available in the LivaChat-Saas system. These can be assigned to subscription plans as needed:

#	Feature Name	Description
1	Customizable Header and Icon	Allows users to personalize the chat popup by changing the header background color, text color, and chat icon color
2	Two-Factor-Authentication	Adds an extra layer of security by requiring users to enter a verification code (sent to their email) in addition to their password during login.
3	Voice Messaging	Allows users to send and receive voice messages directly within the chat, enabling faster and more natural communication.
4	WhatsApp integration	Enables businesses to connect their WhatsApp account with the chat system, allowing agents to send and receive messages directly through WhatsApp within the dashboard.
5	Ticket Management	Converts customer queries into support tickets, allowing teams to track, prioritize, and resolve issues efficiently from a centralized helpdesk system.
6	White Label	Hides the default company name and logo from the chat interface.
7	VideoCalling	Allows users and agents to start real-time video calls directly from the chat window.
8	VoiceCalling	Enables users and agents to make real-time voice calls directly through the chat interface.
9	AI ChatBot	Automatically replies to user messages using AI, based on available trained data
10	Email Campaign	Allows sending promotional or informational emails to subscribers in bulk to engage and nurture leads.
11	Agents Create	Allows admin to add and manage support agents who can respond to customer chats.
12	Live Chat	A default feature that provides real-time messaging between users and support agents through the chat interface.
13	Eye Catcher	Automatically opens the chat popup after a set time defined in the settings to attract user attention.
14	Pages Visited History	Tracks and displays the list of pages a user has visited during their session.
15	Automatic response	Sends pre-set bot replies automatically to user messages.
16	Canned Responses	Pre-written replies that agents can quickly send to users to save time and ensure consistent communication.
17	Custom CSS & JS	Allows adding custom styles and scripts to customize the application’s look and functionality.
18	Reports	Provides detailed summaries and analytics about chat activities, agent performance, and user interactions.
19	Draggable LiveChat Icon	Allows users to move the chat icon anywhere on the screen for a personalized and unobtrusive chat experience.
21	Employee Activity	Monitors and displays the actions and performance of support agents within the application.
21	File sharing	Enables users and agents to exchange files such as images, documents within the chat.
22	Instagram Integration	Connects your Instagram account to the chat system, allowing agents to manage and respond to Instagram messages within the application.
23	Operators Chat	Allows support agents to communicate and collaborate with each other internally within the application.
24	LTR to RTL	Supports switching the text direction from Left-to-Right (LTR) to Right-to-Left (RTL) for languages that require it.
25	Language selection	Allows users to choose their preferred language for the chat interface and application.
26	Languages	Manages multiple language options to support localization of the chat interface and application content.
27	Live typing	Shows real-time indicators when users are typing a message during a chat.
28	Live visitors list	Displays a real-time list of visitors currently browsing the website, helping agents identify and engage with active users.
29	LiveChat Dashboard	Provides an overview of all chat activities, including active conversations, agent status, and key performance metrics.
30	Operating hours	Defines the time periods when live chat support is available to users.
31	Automated conversation solving	Automatically closes conversations after a set number of days without a reply from the customer, as configured in the settings.
32	SpellCheck & Suggestions	Automatically checks spelling in messages and provides correction suggestions to improve communication accuracy.
33	Text-To-Speech	Converts written chat messages into spoken audio, enabling users or agents to listen to messages.
34	Translations	Automatically translates chat messages into the preferred language of users or agents for seamless communication.
35	Auto Translate	Translates all application data into the selected language using Google Translate when the Auto Translate button on the Translate page is clicked.

Only features marked as active in the system will be shown during pricing plan configuration.