Frequently Asked Questions
WhatsDesk Support aims to provide the best experience for our users, and we understand that you may have questions. Below are some of the most commonly asked questions and their answers to help you get the most out of the platform
To set up WhatsApp Integration in WhatsDesk Support, several key configurations need to be completed within the WhatsApp Settings. This process includes configuring the necessary server prerequisites, .As part of the setup, you’ll also need to create WhatsApp templates for common customer interactions. These templates streamline communication, ensuring your team can respond efficiently to frequently asked questions or issues. All these settings are stored within the WhatsApp Settings section, making it easy to manage and update as needed.
Setting up the WhatsApp Widget Integration on other websites is simple. In WhatsDesk Support, the required script is provided in the WhatsApp Settings. You can easily copy this script and embed it anywhere on your website. Once integrated, the WhatsApp widget will appear, allowing customers to start a conversation with your support team directly through WhatsApp with just one click.
Yes, you can assign tickets to multiple agents. The platform allows flexible ticket assignment, ensuring that tickets can be assigned to individual agents or multiple team members depending on the nature of the issue.
You can enable two-factor authentication (2FA) by configuring the security settings in the WhatsDesk Support admin panel. 2FA will require users to verify their identity by entering a unique code sent to their registered device, adding an extra layer of security to user accounts.
In WhatsDesk Support, administrators can configure File Attachment Settings to control the types of files that can be uploaded by both customers and employees. You can set limits on file size, file types, and the number of files that can be uploaded for each ticket, ensuring secure and appropriate file sharing.