Powerful LivaChat SaaS Features
Everything you need to deliver exceptional customer support and boost conversions
Multi-Tenant SaaS Architecture
Each customer gets a separate workspace and user management under one hosted platform.
Video Calls
Start HD video calls and collaborate in real time.
Real-Time Messaging
Fast, interactive chat with real-time WebSocket/Pusher support.
Subscription Billing System
Stripe and PayPal ready for free trials, monthly plans, and automatic subscription renewals.
Custom Chat Widget
White-labeled chat widget that can be embedded on any client’s website in seconds.
Voice Calls
Make clear voice calls for fast, reliable communication.
Multi-language & RTL Support
Built-in i18n with right-to-left support for seamless global localization.
Dark & Light Theme Switcher
Modern user interface with customizable themes across admin and agent dashboards.
Fully Documented Code
Clean Laravel code with full installation and usage docs.
Connect with customers through Whatsapp & Instagram
Break Barriers, Forge Bonds: Empower Your Business to Connect and Engage with Customers via Whatsapp & Instagran
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WhatsApp
Connect with your customers seamlessly through WhatsApp Business Messaging. Enable real-time chats, manage conversations efficiently, and provide personalized support—all within a unified platform.
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Instagram
Streamline your customer interactions with Instagram Messaging. Handle messages effortlessly, ensuring quick responses and enhanced customer engagement from a single platform.
Livechat Application Technologies
One platform, limitless connections. Simplify communication and boost productivity across multiple channels with ease using the best chat application available
AI-Powered Support: Experience LivaChat
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AI Bot Responses
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Customers Live Chat
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Operator-to-Operator Chat
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Group Chat Rooms
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Automated Chat Flows
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Real-Time Notifications
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Gemini AI
– Enhancing Agent ResponsesGemini AI is a smart assistant for your support team, refining drafted replies into clearer, professional responses. It ensures accuracy, improves ticket resolutions, and learns from past interactions to enhance communication—keeping agents in full control while boosting productivity.
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ChatGPT
– Knowledge Base IntelligenceChatGPT turns your knowledge base into a self-service hub, fetching precise articles and giving personalized suggestions. It runs 24/7, adapts to your content, and helps customers find answers fast while reducing tickets.
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LivaChat Application Main Features
LivaChat offers powerful features to enhance your chat system and deliver exceptional service. Our smart live chat box ensures a seamless, engaging customer experience and elevates your support.
Live Chat
Operaters Chat
Collaborative Group Chat
Customizable Chat Interface
Efficient Interaction Management
Secure Communication
Chat History
Ticket Support
Bot Response
Domain Transfer
Storj - Cloud Storage
S3 - Cloud Storage
Security Controls
IMAP Setting
Two Factor Authentication
Read Receipts
Automation Functions
Force SSL
Reports
Securities
Media Support
Theme Settings
RTL Support
LivaChat Application Highlights
LivaChat simplifies real-time communication, empowering agents to collaborate and deliver faster, more responsive customer service.
IMAP Setting
IMAP is a powerful email protocol that facilitates seamless email management across multiple devices while ensuring synchronization. Unlike traditional protocols, IMAP allows you to access and manage your emails from any location, keeping your email folders and messages updated across all devices. To take full advantage of IMAP's capabilities, make sure to configure the IMAP settings correctly within your LivaChat application.
Agent Rating
The agent rating system in LivaChat is designed to assess the quality and effectiveness of your support team based on specific criteria. This system can include customer reviews and star ratings, offering valuable feedback on agent performance. While these ratings are instrumental in guiding improvements and enhancing service quality, it’s important to recognize that they can also be influenced by individual opinions and biases.
KnowledgeBase
Access comprehensive answers to frequently asked questions through our Knowledge Base, prominently featured on the LivaChat landing page. This resource enables customers to find solutions quickly and efficiently. For more complex inquiries, users can seamlessly initiate a live chat session for personalized support. Enhance your support experience with LivaChat’s integrated Knowledge Base.
Business Hours
Business hours are crucial for LivaChat’s operations, defining the times during which your live chat support team is available to handle customer inquiries and support requests. Setting clear business hours ensures that customer needs are met efficiently and aligns with their expectations. It is important to communicate any changes in business hours or service availability to your customers, so they are informed and can plan their interactions accordingly.
Automation Functions
LivaChat streamlines your live chat operations with a variety of automated features designed to minimize repetitive tasks and enhance efficiency. Key automation functions include automatically closing resolved chat sessions, removing outdated notifications, and deleting trashed tickets to keep your system organized. Additionally, LivaChat manages overdue chat sessions and automatically removes inactive customer records, ensuring a smooth and efficient support experience.
Live Notifications
LivaChat's live notifications feature keeps both agents and customers informed in real-time about new chat requests, updates, and other critical events. This functionality ensures that agents can promptly respond to customer inquiries and track the progress of each interaction. Notifications can be delivered through both email and in-app alerts. By leveraging LivaChat's live notifications, your support team can enhance efficiency, minimize response times, and boost overall customer satisfaction.
Live Chat & Envato Screenshots
Explore the latest screenshots of our Live Chat interface and Envato-specific features in one view. Get a quick glimpse of how LivaChat enhances communication and supports Envato authors seamlessly.
Who Should Use Livachat?
LivaChat is built for anyone looking to deliver instant, real-time customer engagement. Whether you’re launching a new SaaS product, running an agency, or developing support tools, LivaChat offers the perfect solution to connect with customers and enhance service efficiency.
Ideal Users of LivaChat
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Entrepreneurs building a live chat SaaS product
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Agencies offering hosted communication services
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Startups launching customer support tools
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Developers looking for a full-featured boilerplate
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Businesses needing seamless live chat integration
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Teams aiming to boost customer engagement with real-time support
Voice Calling
Real Conversations, Instant Solutions
Sometimes a quick voice call is all it takes to resolve customer concerns. Connect instantly with high-quality audio and improve efficiency.
Permission-based calls : Only authorized agents can start calls
Instant upgrades : Switch from chat to voice in one click
Handle complex queries :Resolve sensitive issues verbally
Crystal-clear audio : Enjoy smooth, high-quality conversations
Empower agents to connect naturally and boost customer satisfaction.
Video Calling
Face-to-Face Support Made Simple
Turn ordinary chat sessions into meaningful, real-time conversations with our secure and fully integrated Video Calling feature, making customer support more personal and effective.
Permission access: Admins grant access only when needed, ensuring privacy and control.
Seamless switch: Switch from chat to video calls instantly for better engagement.
Build trust faster: Face-to-face calls build trust and speed up resolutions.
No additional setup: Fully integrated—no external downloads needed.
Deliver seamless support and elevate customer relationships with live video calls.
Open-Source SaaS Solution vs Traditional SaaS
See how our Open-Source LiveChat SaaS solution gives you full control, flexibility, and cost savings compared to traditional SaaS platforms.
| Feature | Traditional SaaS | LiveChat SaaS |
|---|---|---|
| Data Ownership | Vendor controls your data | You fully own your data |
| Hosting Options | Vendor cloud only | Self-host |
| Pricing Model | Recurring monthly fees | One-time payment |
| Customization | Limited by vendor | Full access to source code |
| Integrations | Official integrations only | Build custom integrations |
| Long-term Cost | Higher over time | Lower total cost |
Frequently Asked Questions
Find answers to the most common questions about our Open-Source LiveChat SaaS solution. Learn how it works, how to set it up, and how it helps you provide exceptional real-time customer support.
Yes, you can use Livachat SaaS Kit forever after purchase. No recurring charges.
You get 6 months of premium support included. This covers bug fixes, usage guidance, and technical help.
Yes! You can extend support any time through your Envato account. Learn how to renew support
You can enable two-factor authentication (2FA) by configuring the security settings in the Livachat admin panel. 2FA will require users to verify their identity by entering a unique code sent to their registered device, adding an extra layer of security to user accounts.
Yes, you’ll receive all future updates free of charge via Envato Market.
Simple & Transparent Pricing
Regular License suits non-commercial, one-off use. Extended License is for monetized apps, SaaS, or paid-user services. Both include support and updates. Upgrade when needed—flexible for any stage of growth.
Start Your Own LiveChat SaaS Business Today
See why it's the best livechat application available. Our support live chat features and comprehensive live chat software solutions ensure top-notch customer interactions. Experience the power of our online chat software and elevate your customer service today.
